Are you ready to be at the forefront of manufacturing transformation? Do you want to work with cutting-edge technology and make a real difference? If so, Pelico is the place for you. Join us and be a part of a pioneering journey that is reshaping the future of manufacturing.

About Pelico

At Pelico, we are trailblazers in transforming factory operations by tackling supply chain disruptions head-on. Our mission is to elevate manufacturing intelligence in an era where resource optimization is paramount. In a world where factory disruptions occur every 16 minutes, and countless variables and stakeholders must be synchronized, we provide a powerful solution to unprecedented factory complexity.

Why Pelico?

• Innovative Leadership: As the premier leader in supply chain disruption management, we redefine how factories operate, bringing unmatched agility and resilience to factories.
• Cutting-Edge Technology: Our state-of-the-art SaaS Supply Chain Operations platform empowers factory teams to swiftly respond to disruptions, ensuring minimal impact and maximum efficiency.
• Global Impact: Since our inception in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.

Our Team

With a dynamic team of over 100 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains. Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing. Besides the satisfaction that we bring our customers every day, our work has been recognised by Safran (Digital Transformation Award) and Microsoft (scale-up of the year).

Job description

As a customer operations intern you will be joining a squad where your mission will be to work with Software Engineers to conquer plants and to support industrial players in the transformation of their operations, while contributing to the Pelico Platform evolution & 360° customer experience.

You will have the opportunity to write a fantastic story about reinventing industrial operations and grow with an early stage startup and join an ambitious team who works in a very good and caring spirit.

You will be onboarded in a squad composed by product manager, software developers and one customer operations manager.

What you'll do & learn 📖

• Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
• Help in conception & development of our in collaboration with a software / data engineer
• Map, model and analyze the client’s data to feed the app or to create operational recommendations. (SQL)
• Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform

Your key results will be:

• User Onboarding: Be the principal contact to the client & play the role of project manager to facilitate the onboarding
• First wins: Support the customers and lead them to their first user wins
• Pilot conversion: Take charge of the project delivery to ensure the success of our pilot conversion

What you embody 🎯

• You have an analytical mind, a capacity to apprehend and solve complex business problems
• You have a serious appetite for data analysis, data exploration and data visualization
• You are comfortable with SQL
• You want to collaborate and iterate with users to create innovative solutions that help them in their day to day life
• You are independent, autonomous, extremely output oriented and you thrive in challenging and stimulating environments
• You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial businesses.
• You have the desire to join an early stage startup and be the witness to all the steps of rapid growth
• You could be interested in evolving this internship into a permanent contract.

Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability

What we offer💡

Join an exciting adventure with a lot of challenges at all levels!

• Work on a highly impactful product that users love!
• Office location at the heart of Paris (75002)
• Remote flexibility while autonomous
• 1 paid leave/month worked
• Any additonal days related to graduation (presentation, oral, rattrapage)
• 50% meal allowance: 10€/day worked (Swile card)
• 100% public transportation or equivalent in sustainable mobility package
• Afterwork every quarter.

Contract Details

• 6 months internship with a learning agreement delivered by your school
• Starting asap

Curious about life behind the scenes at Pelico? Check out our Instagram page!
👉https://eu1.hubs.ly/H0c94rC0