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Pelico career site
Customer Operations · Paris · Hybrid

Senior Customer Operations Manager

Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0 ?

Are you ready to be at the forefront of manufacturing transformation? Do you want to work with cutting-edge technology and make a real difference? If so, Pelico is the place for you. Join us and be a part of a pioneering journey that is reshaping the future of manufacturing.

About Pelico

At Pelico, we are trailblazers in transforming factory operations by tackling supply chain disruptions head-on. Our mission is to elevate manufacturing intelligence in an era where resource optimization is paramount. In a world where factory disruptions occur every 16 minutes, and countless variables and stakeholders must be synchronized, we provide a powerful solution to unprecedented factory complexity.

Why Pelico?

  • Innovative Leadership: As the premier leader in supply chain disruption management, we redefine how factories operate, bringing unmatched agility and resilience to factories.
  • Cutting-Edge Technology: Our state-of-the-art SaaS Supply Chain Operations platform empowers factory teams to swiftly respond to disruptions, ensuring minimal impact and maximum efficiency.
  • Global Impact: Since our inception in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.


Our Team

With a dynamic team of over 100 professionals across the US and France, Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains. Our collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing. Besides the satisfaction that we bring our customers every day, our work has been recognised by Safran (Digital Transformation Award) and Microsoft (scale-up of the year).


Job description

As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users. Pelico's customer operations team is currently composed of 5 Pelicans directly reporting to the Chief Customer Officer.

You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution. Your main objective is to ensure a successful delivery to our clients.


What you'll do & learn 📖

Pre-sales

  • Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
  • Demo our product to our prospective customers.

User onboarding

  • Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks.
  • Conceive and articulate platform workflows to solve real life plant issues.
  • Be the main point of contact for our users.
  • Play the role of project manager to facilitate the onboarding.

First wins

  • Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.

Pilot conversion

  • Help the team automate deployment processes and playbook to build scalability.


What you embody 🎯

You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial processes. You have the desire to join an early stage startup and be the witness to all the steps of rapid growth.

  • You apprehend and solve complex business problems.
  • You are confortable in modeling, transforming and analyzing data.
  • You have the willingness to build long term relationships with B2B clients, to collaborate and iterate with users to create innovation solutions.
  • You're interested in our industry.
  • You are autonomous, results oriented and you excel in stimulating environments.
  • Create impact for customers and see the product in the hand of happy users is important for you
  • Collaboration is essential, you like contribute in mentoring other colleagues & iterate on how you can improve collectively
  • You're bilingual French and English (verbal & written)
 


Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability

What we offer💡

Join an exciting adventure with a lot of challenges at all levels!

  • Work on a highly impactful product that users love!
  • Office location at the heart of Paris (75002)
  • Stock Options for every Pelican
  • Remote flexibility & 6 weeks of Work from Anywhere
  • Premium health coverage : Alan Blue
  • 50% meal allowance: 10€/day worked (Swile card)
  • 50% public transportation or equivalent in sustainable mobilty package
  • Afterwork every quarter

 

Our recruitment Process 📣

  1. HR intro
  2. 45 mins Screening with CCO
  3. Onsite role play with a team member + a PM
  4. Restitution with Lead Customer Operations
  5. Debrief CEO
  6. References check
  7. Offer letter within 48 hours.

Curious about life behind the scenes at Pelico? Check out our Instagram page!
👉https://eu1.hubs.ly/H0c94rC0

Department
Customer Operations
Role
Senior Customer Operations Manager
Locations
Paris
Remote status
Hybrid
Customer Operations · Paris · Hybrid

Senior Customer Operations Manager

Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0 ?

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